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Privacy Policy
Last updated: June 2026
At Le Manoir du Pontsec, we are committed to protecting your privacy, handling your personal information responsibly and providing a clear process for raising any concerns about how your data is used.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make an enquiry, book a stay, enquire about a wedding or event, or otherwise contact us.
Who We Are
Le Manoir du Pontsec
Saint Germain de Montbron
16380, Charente, France
Email: lemanoirdupontsec@gmail.com
Le Manoir du Pontsec is the data controller responsible for the personal information collected through this website.
If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details above.
What Information We Collect
We may collect personal information when you contact us, complete a form on our website or make an enquiry.
This may include:
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Full name
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Email address
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Telephone number
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Country or location
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Booking details
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Wedding, holiday rental or event enquiry information
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Any additional information you choose to provide
We may also automatically collect limited technical information, including:
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IP address
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Browser type
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Device information
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Website usage data
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Cookies and analytics information
How We Use Your Information
We use your information to:
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Respond to enquiries
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Manage bookings and communication
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Provide information about weddings, holiday rentals and events
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Maintain records of communication
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Improve our website and user experience
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Monitor website performance
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Meet legal, regulatory and business obligations
We will only process your personal information where we have a lawful basis to do so, including responding to enquiries, fulfilling bookings, complying with legal obligations or pursuing legitimate business interests.
Contact Forms
If you submit an enquiry through our website, the information you provide will be used only to respond to your request, manage your enquiry or discuss potential bookings.
We do not sell or rent your personal information to third parties.
Marketing Communications
If you choose to receive marketing communications from us, we may use your contact details to send occasional updates, news and offers relating to Le Manoir du Pontsec.
You can withdraw your consent and unsubscribe at any time by contacting us at lemanoirdupontsec@gmail.com.
We will not send marketing communications without your consent where consent is required by law.
Email Communication
If you contact us by email, we may retain a record of our correspondence in order to manage enquiries, bookings and ongoing communication effectively.
Cookies and Analytics
Our website may use cookies to improve functionality, monitor website performance and understand how visitors use the site.
Cookies may help us:
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Understand website traffic
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Improve user experience
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Monitor site performance
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Enhance website functionality
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You can manage or disable cookies through your browser settings at any time.
We may use analytics services such as Google Analytics or Wix Analytics. These services may collect anonymous information about how visitors use the website.
How We Store Your Data
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.
Your information may be stored through secure systems including:
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Website form submissions
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Email correspondence
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Booking-related communications
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Secure website hosting providers
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Business administration systems
We keep personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected or to meet legal obligations.
Sharing Your Information
We do not sell your personal information.
We may share limited information where necessary with trusted service providers, including:
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Website hosting providers
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Website and booking platform providers
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Email service providers
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Professional advisers
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Legal or regulatory authorities where required by law
Any third parties handling personal data on our behalf are expected to do so securely and in accordance with applicable data protection laws.
Your Rights
Depending on your location and applicable data protection laws, you may have the right to:
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Request access to your personal information
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Request correction of inaccurate information
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Request deletion of your personal information
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Restrict or object to certain processing activities
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Request transfer of your personal information where applicable
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Withdraw consent where processing is based on consent
To exercise any of these rights, please contact: lemanoirdupontsec@gmail.com
We may need to verify your identity before responding to certain requests.
How to Make a Complaint
If you have concerns about how we collect, use or handle your personal information, please contact us first so we can try to resolve the matter.
Complaints can be submitted electronically by email to: lemanoirdupontsec@gmail.com
Please provide as much detail as possible about your concern so that we can investigate it appropriately.
When handling complaints, we will:
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Acknowledge receipt of your complaint within 30 days
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Investigate your complaint without undue delay
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Keep you informed of the outcome where appropriate
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Take reasonable steps to address any issues identified
Any information you provide as part of a complaint will be used solely to investigate, manage and respond to your complaint, fulfil legal obligations and improve our data protection practices where appropriate.
If you remain dissatisfied after receiving our response, you may have the right to contact your relevant data protection authority.
For individuals in the United Kingdom, this is the Information Commissioner's Office (ICO):
For individuals within France or the European Union, you may also contact your local data protection authority.
Third-Party Links
Our website may contain links to external websites, including Instagram, Google Maps and supplier websites.
We are not responsible for the privacy practices, content or security of third-party websites.
We encourage you to read their privacy policies before providing personal information.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices or website functionality.
Any updates will be published on this page and will take effect immediately upon publication.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Le Manoir du Pontsec
Saint Germain de Montbron
16380, Charente, France
Email: lemanoirdupontsec@gmail.com
SIRET: 101 383 354 00012